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info@ebikeus.com
425-312-3535
Weekdays 9am-5pm

Refund Policy

E Bike US is an approved online retailer for many different suppliers and each brand has their own policies so depending on the brand, please refer to that suppliers policies listed below:

American Electric

14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.

15% Re-stocking fee will apply to all new returned items.

Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.

AOSTIRMOTOR

Return Policy

If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact customer service staff (aostirmotor@gmail.com) within 30 days. We will not accept return of bicycles without defective or damaged after 30 days.The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).

We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.

Purchased Products that have not yet shipped shall be subject to a 10% processing fee.

Return process (return application is only accepted by email, not by phone)

a. Submit you return request by mail. The email needs to include the order information, the reason for the return and the picture of the bike.

b. You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.

c. After getting authorization from the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box.

d. Your refund will be returned within three working days after our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.

If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.

Non-returnable items include:

All the accessories

Special orders

Used products (except for extreme breakage/malfunction)

We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.

Non-returnable items include:

All the accessories

Special orders

Used products (except for extreme breakage/malfunction)

We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.

Contact Us:

Monday – Friday: 9AM – 5PM (PST)

Email:aostirmotor@gmail.com

Address:

Warehouse Address:

1567 S Campus Av, Ontario, CA 91761

After-sale warehouse address:

2710 Yates Ave, Commerce, CA 90040

Attention:

1. Normally, your order will be picked up by FedEx from our warehouse within 3 days;

2. Shipping time of your order: 7-15 days.

Bikonit

All Bikonit all-terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received. All accessories can be used for Bikonit ebikes only, we do not accept any return or refund of accessories.

Bikonit Inc will accept the return under the following conditions:

1. 5% processing fee will be charged if the order is canceled before shipping; 

2. Bikonit Return and Refund Policy are only applicable when the merchandise was bought within 15 days of the purchasing date. 

3. Customer is responsible for returning merchandise at his or her own expense. If there are fewer than 10 miles on the bike, a 15% restocking fee and processing fee will be charged at the same time. 1% fee is added for every mile over 10 miles on the odometer.

4. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Bikonit Inc will not accept the return of promotional items(Battery , Rock , Fenders, etc. something customer buy in promotional) associated with that sale.

5. A RMA (Return Merchandise Authorization) request should be submitted to Bikonit Inc by the customer , and get an RMA number , if a customer sends a return without the RMA number , a return will not be issued . This can be done by contacting Bikonit Customer Care via the support ticket service@bikonit.com .

6. A customer should paste a sticker outside the box with the following information on: BIKONIT RETURN MERCHANDISE Customer name: Order number: Purchase Channel: All items should be returned to the following address or at discuss with Bikonit service care: 4422 E Airport Dr, Str A. Ontario, CA 917617. Defective or shipping damaged merchandise will be refund 100%. Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation; Shipping damaged item: A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z) • Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

Coastal Cruise

You may return most new, unopened items within 7 days of delivery for a full refund of product cost (minus shipping).  Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery. If the error is due to Coastal Cruisers we will likely cover the cost of the return shipping.

Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund.    

Before a return is sent, the customer must have written approval of said return from Coastal Cruisers. If a customer sends a return without the written consent of Coastal Cruisers, a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

Approved returns have their choice of store credit, exchange, or refund. 

Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that. 

Items that have been physically damaged, or show signs of use and ware may be subject to a 25% restocking fee. 

Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange. 

Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund. 

Refused Items: If it's the fault of Coastal Cruisers, you will be fully credited and or items will be reshipped at our expense.

NOTE: ALL RETURN HAS TO CAME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IS THE ORIGINAL BOX IS LOST OR THROWN AWAY.

Delfast

1.1. The Buyer has the right to return the product and request a refund from the date of placing the order until the 14-days period after receiving the product.

1.2. The return period expires 14 days after the day the Buyer receives the product.

1.3. A refund will only be issued in the period specified in clause 1.1. The notification must be sent to support@delfastbikes.com with a clear message that the Buyer wants to use his/her return and refund right.

1.4. Products manufactured according to the Buyer`s individual specifications or products that have been made personalized for the Buyer are excluded from the right of return and refund.

1.5. The Company does not offer a right of return and refund to business customers (non-consumers).

1.6. When the Company has accepted the Buyer`s request to return the purchase, the Company will send the Buyer a specific Return Goods Form. The Buyer should fill it and send it back to the Company together with the photo of the speedometer proving that the product was not in use.

2. Product refund terms

2.1. The Buyer may request a refund within 7(seven) calendar days from the date of order, and the Company will issue a 100% refund.

2.2. If the refund is requested after 7(seven) calendar days from the date of order and before the shipping date, the Company returns the money to the Buyer in the amount of the payment made minus the minimum initial fees in the amount of 10% of the purchased product cost.

2.3. If the Buyer requests a return after the shipping date and within 14 days after receiving the product, the Company issues the refund to the Buyer in the amount of payment made minus the initial fees in the amount of 20% of the purchased product cost.

2.4. If the Buyer requests a refund before the shipping date, the refund is made within 30 days from the date when the Buyer submitted the Return Goods Form.

2.5. If the Buyer requests a return after the shipping date, the refund is made within 30 days from the product evaluation by the Company.

2.6. The Company issues the refund in the currency of the Сompany's location (USD), all risks related to the exchange rate differences as well as bank or payment system commissions for the transfer of funds remain on the Buyer's side.

3. Return policy

3.1. The Buyer must send the product back to the Company no later than 14 days after the Buyer has informed the Company about the cancelation of the purchase and requested a refund. During this period, the Buyer should maintain adequate storage conditions of the product and charge the battery, not allowing the charge to drop below 40%.

3.2. Before packaging and sending the product, the Buyer should fully charge (100%) the battery. The product must be packed in the original box and with the actual protection material. The product

should be free from dirt, dust - you may test ride a bike, for example, but if the product has marks, damages, or other indications of use or damage caused by the return shipping, the Company has the right to deduct these costs from the refund. Please make sure the bike is fully protected.

3.3. The Buyer must pay the full shipping costs of returning the product. The Buyer is responsible for the returned product being packaged securely. The Buyer bears the risk of the product from the time of delivery of the product to the Buyer and till the product is returned to the Company.

Please ensure! The service you use should cover the value of the goods in the parcel. If not, the Company recommends insuring any return shipment for loss and damages.

3.4. Because of their nature, certain products cannot be returned by standard post. This applies, for example, to the battery. When returning bikes and batteries, the Company recommends using the original packaging, which is customized to avoid damaging these products.

3.5. The product is considered to be returned if the acceptance was confirmed in writing by Company’s dealers or representative office.

4. Goods return shipment location

4.1. In case the return and refund are requested, the Buyer should timely deliver the product (electric bike) to the dealer or representative office nominated by the Company.

5. The condition of the product when the Buyer returns it

5.1. The goods must be returned in original packaging with all warranty cards, manuals, and accessories. It is Buyer`s responsibility to ensure that the product is returned to the Company in a safe and secure manner. The Company suggests that Buyer uses a recorded postal/courier service.

5.2. The Buyer is responsible for any diminished value of the product resulting from the handling of the product, except for the handling, which is necessary to establish the nature, characteristics, and functioning of the product. In other words – the Buyer can test the product in the same way as if the Buyer tested it in a physical store, but the Buyer is not entitled to put it into actual use.

5.3. If the product has been tested in excess of what is described above, the Company considers it as a used product, which means that if withdrawing from the purchase, the Buyer can only get part of, or none of, the price refunded, depending on the commercial value of the product.

5.4. The Company recommends returning the product in the original packaging. If the original packaging is missing, it may result in a depreciation of the item value. Specifically, when returning bikes and batteries are in non-original packaging, there is a greater risk that the bike parts will be damaged and/or impaired.

6. Goods inspection and evaluation

6.1 Upon receipt of a returned product within the 7-day period, the Company will inspect the condition of the returned product.

6.2 Based on returned product’s inspection and the evaluation of possible resale value, the Company will calculate any loss of value of the returned product within 7(seven) days after return. Any such loss of value will be deducted from the refund amount.

6.3 Within the 30-day period after product evaluation, the Company will proceed with a refund.

This Return & Refund policy applies only to the purchases which were made after November 5, 2021. The purchases which were made between September 20, 2020, and November 5, 2021, are governed by the Return Policy №2. The purchases which were made before September 20, 2020, are governed by our Return Policy №1.

Effective Date: November 5, 2021

Dirwin

Dirwin Bike Returns are FREE within 15 days from delivery only in the U.S

For returns from Canada, we charge $100 USD for the shipping and additional 25% restocking fee of the total price of the order.

Requirements for Return Procedure

You are applicable to free return if the Product is not defective or damaged. To start the return procedure please contact Dirwin at support@dirwinbike.com within 15 days. After 15 have passed from receiving the delivery Dirwin does not accept Returns.

To qualify for the Return the bike should have been driven less than 10 miles which must be proven by the LCD screen mileage counter. 

The Bike must be in good-as-new condition. No scratches, wear, dirt, odor, or other signs of use. All items received by the customer must be in the original Dirwin packaging.

Written Approval Prior to the Return from Dirwin is required. Any unauthorized returns are not accepted. Returning a Bike without Dirwin’s prior consent means risking losing the bike. If you accidentally sent the Bike to us without consent you must bear the shipping fee to get it returned to you.

If these conditions are not met Dirwin bike will not accept returns but you will of course be able to enjoy our 24-month Hassle-free Warranty.

Note that the Free return only includes the Bike other products such as Accessories, Special orders, Gift items or Used items sold by Dirwin are not covered by the Free Return Policy.

Shipping procedure

For Accepted Returns, Dirwin will provide you the authorization and shipping labels. Please Ship the bike only after receiving these details from Dirwin. After Shipping a return please provide us with the Tracking-number of the delivery.

Upon Receiving your return Dirwin will organize a return or refund the purchase amount to you within 2 Business days. If you do not receive the return after 2 days from approval please check your bank and credit card accounts since it might take some time before the refund shows on your account. If after checking your account you don’t see the return please contact us at sales@dirwinbike.com and we will be glad to help solve the issue.

ECOTRIC

Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).

Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

Ship-back charge:

a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)

The returned unit must be in like-new condition, include all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 

Returned units are subject to a 20% of inspection and restocking fee from the original price.

The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.

EUNORAU

We accept a return on products. Customers have the right to apply for return within 7 days after the receipt. To be eligible for a return, customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, We will refuse a refund. If the returned products are in original condition according to Clause, We will agree to refund the paid amount.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

GreenBike Electric

You can return your purchased item for a period of 14 days from the date of your purchase. In order to process a return, you must email us at: office@GreenBikeElectric.com. You are solely responsible for returning the item to Green Bike – Electric Motion LLC  at the mutually agreed upon return location determined when you process the return. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike – Electric Motion LLC’s receipt of the item. Green Bike – Electric Motion  will not issue a credit until it is in possession of the returned item.

Green Bike – Electric Motion LLC will charge a client an additional 15% in case the return item is damaged by the client’s use and/or is not in the original package.

Refunds will be issued within 2-3 weeks of the company’s receipt of the returned item. Most refunds are fully refunded within 5 days after we receive and process the client’s return.

If the order arrives damaged/missing items, you have a 48 hours period to send us pictures and contact us for returns. Once that time period is over, we cannot be held responsible.

HAIDONG

In rare cases, the items we send will be damaged during transportation. In this case, please contact sales@hd-ebike.com and provide us with photo or video proof. We will actively solve the problems for you.

Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.

The above explanation of the warranty policy belongs to Haidong. If you have any questions about this warranty policy, please send an email to sales@hd-ebike.com.

HJM e-bikes are of high quality and helpful for your daily life. We offers trial ride for any e-bike risk-free for up to 30 days or 10-miles. Simply contact us to return your bike within 30 calender days of receiving and pay shipping back to our warehouse. HJM will refund the full amount deducting applicable shipping fees.

If the HJM e-bike you purchased does not meet or exceed your expectations, contact our customer service to see if you are eligible for a return. We only authorize the return if you are within 30 calender days of receiving and the e-bike has less than 10-miles on its digital odometer, is still in “new” condition, and is packaged in its original materials and box with all components included.

HJM identifies “new condition” as the e-bike must be completely free from damage, dirt, dust, scratches, fragrances, etc. and have less than 10-miles on the odometer. 

1. Return & Refund process

If you would like to apply for a return and refund, please contact us within 30 calendar days of receiving your product(s).

Contact HJM supportat support@hjmbike.com using the email you registered on our website to apply for a return and refund, providing the following information:

  1) Order Number;

  2) Registered Email;

  3) Return Product Name & Quantity;

  4) Return Reason;

  5) Dated images or Videos of Products and Intact Packaging.

After receiving our Return & Refund Service confirmation, ship the item in original package with a carrier that provides tracking number within 7 calendar days.

Once the returned item passed inspection, the return will be processed deducting the applicable fees within 1-2 business days.

2. Return & Refund Service will not be provided where:

Return the package back to HJM without authorization by HJM;

Beyond 30 calendars days of receiving the product.

A product sent to HJM for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

A product is not delivered to HJM within 7 calendar days after Return & Refund Service confirmation is sent from HJM.

Other circumstances stated in this policy.

3. Refund Time

Refunds will be processed to your original account with which you made payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Leafy Bikes

We offer full refunds on unused merchandise up to 14 days after the purchase date.

LEAFY BIKES reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund or credit note.

Warranty Of Faulty Items:

If you have a faulty item that you would like refunded, repaired or replaced, we will facilitate this for you through the manufacturer or supplier provided it meets conditions of warranty. Depending on what you have purchased, and the nature of the fault, we will advise you the next course of action. Please note some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed as the issue progresses.

Please note:

LEAFY BIKES, LLC will not be held responsible if there is a delay in delivery.

Customers will be responsible for the return shipping and handling charges.

You need to send the original or a copy of receipt with your order.

In the event that your product is lost in transit, LEAFY BIKES, LLC will not be held liable and therefore recommends that you send all returns via Registered Post.

Please note that once the refund is processed by LEAFY BIKES, LLC, the time taken for the amount to show in your bank account is dependent on your financial institution.

Nakto

Return Policy

Return due to quality issues:

Within 14 days: NAKTO will pay the shipping cost of the return. Customer do not need pay any restock fee.

More than 14 days :

14days ~ 2 months customer will get 70 % refund

3 ~ 4 months customer will get 60 % refund

5 ~ 6 months customer will get 50 % refund

Over 6 monthsNo return

Returns due to non-quality issues with 14 days:

1. Customer contacts the express company to return. We wouldn't make any return label.

2. Customer brings the bike to our warehouse.(We suggest you are in CA).

3. We make the return label. Customer needs bear the re-stock fee(100USD-300USD

Warranty range

1. Quality issues. Send you the free replacements with 1 year or bear your repair cost directly to your original account only once.

2. Artificial damage will not be covered by 1 year warranty.

Return contact Email: naktousa@gmail.com

Contact number: (714)603-7547

Return address:1683 Sierra Madre Circle,Placentia,CA,92870 ,USA

No returns after 14 days of receiving with non-quality issues.

All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store,please contact the store seller. 

Return steps:1.Take a photo or video to show the bike quality problem. 2.Send those evidence to NAKTO service email : naktousa@gmail.com.3.They will provide you a return label for free.

Qualisports

No returns after 7 Days of receiving the Bike.

To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it

Box must be sealed and unopened.

Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)

Rambo

If you are not satisfied with your Rambo Bikes Product, you may return the UNUSED item within 30 days from order date for a refund or replacement.

To qualify for refund or replacement, unused products must be returned in their original packaging with all tags, stickers, and product accessories attached.

Return Process:

Contact Rambo Bikes at 952-283-0777 to obtain an RA number.

Provide us with your order information and reason for the return.

Returns must include the issued RA Number on the box and will not be accepted without this number.

Then return your Unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.

Non-defective returns will be charged a 20% restocking fee.

Returns without the complete original packaging will not be accepted.

Shipping and handling is non-refundable except in the case of defective merchandise.

Shipping and insurance for returned merchandise must be pre-paid by the customer via UPS or FedEx.

Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.

 

Please ship all return merchandise to the following address:

Rambo Bikes

Attn:Returns Dept

RA# ________________

21673 Cedar Ave S, Lakeville, MN 55044

E Bike US is an approved online retailer for many different suppliers and each brand has their own policies so depending on the brand, please refer to that suppliers policies listed below:
    • American Electric
    • 14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.

      15% Re-stocking fee will apply to all new returned items.

      Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.

    • AOSTIRMOTOR
    • Return Policy

      If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact customer service staff (aostirmotor@gmail.com) within 30 days. We will not accept return of bicycles without defective or damaged after 30 days.The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).

      We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.

      Purchased Products that have not yet shipped shall be subject to a 10% processing fee.

       Return process (return application is only accepted by email, not by phone)

      a. Submit you return request by mail. The email needs to include the order information, the reason for the return and the picture of the bike.

      b. You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.

      c. After getting authorization from the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box.

      d. Your refund will be returned within three working days after our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.

      If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.

       Non-returnable items include:

      All the accessories

      Special orders

      Used products (except for extreme breakage/malfunction)

       We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.

      Non-returnable items include:

      All the accessories

      Special orders

      Used products (except for extreme breakage/malfunction)

       We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.

       Contact Us:

      Monday – Friday: 9AM – 5PM (PST)

      Email:aostirmotor@gmail.com

       Address:

      Warehouse Address:

      1567 S Campus Av, Ontario, CA 91761

       After-sale warehouse address:

      2710 Yates Ave, Commerce, CA 90040

      Attention:

      1. Normally, your order will be picked up by FedEx from our warehouse within 3 days;
      2. Shipping time of your order: 7-15 days.

      Bikonit

      All Bikonit all-terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received. All accessories can be used for Bikonit ebikes only, we do not accept any return or refund of accessories.

    • Bikonit Inc will accept the return under the following conditions:

      1. 5% processing fee will be charged if the order is canceled before shipping; 

      2. Bikonit Return and Refund Policy are only applicable when the merchandise was bought within 15 days of the purchasing date. 

      3. Customer is responsible for returning merchandise at his or her own expense. If there are fewer than 10 miles on the bike, a 15% restocking fee and processing fee will be charged at the same time. 1% fee is added for every mile over 10 miles on the odometer.


      4. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Bikonit Inc will not accept the return of promotional items(Battery , Rock , Fenders, etc. something customer buy in promotional) associated with that sale.

      5. A RMA (Return Merchandise Authorization) request should be submitted to Bikonit Inc by the customer , and get an RMA number , if a customer sends a return without the RMA number , a return will not be issued . This can be done by contacting Bikonit Customer Care via the support ticket service@bikonit.com .

      6. A customer should paste a sticker outside the box with the following information on: BIKONIT RETURN MERCHANDISE Customer name: Order number: Purchase Channel: All items should be returned to the following address or at discuss with Bikonit service care: 4422 E Airport Dr, Str A. Ontario, CA 917617. Defective or shipping damaged merchandise will be refund 100%. Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation; Shipping damaged item: A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z) • Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

    • Coastal Cruise
    • You may return most new, unopened items within 7 days of delivery for a full refund of product cost (minus shipping).  Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery. If the error is due to Coastal Cruisers we will likely cover the cost of the return shipping.

      Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund.    

      Before a return is sent, the customer must have written approval of said return from Coastal Cruisers. If a customer sends a return without the written consent of Coastal Cruisers, a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

      Approved returns have their choice of store credit, exchange, or refund. 

      Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that. 

      Items that have been physically damaged, or show signs of use and ware may be subject to a 25% restocking fee. 

      Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange. 

      Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund. 

      Refused Items: If it's the fault of Coastal Cruisers, you will be fully credited and or items will be reshipped at our expense.

      NOTE: ALL RETURN HAS TO CAME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IS THE ORIGINAL BOX IS LOST OR THROWN AWAY.

      • Delfast
      • 1.1. The Buyer has the right to return the product and request a refund from the date of placing the order until the 14-days period after receiving the product.

        1.2. The return period expires 14 days after the day the Buyer receives the product.

        1.3. A refund will only be issued in the period specified in clause 1.1. The notification must be sent to support@delfastbikes.com with a clear message that the Buyer wants to use his/her return and refund right.

        1.4. Products manufactured according to the Buyer`s individual specifications or products that have been made personalized for the Buyer are excluded from the right of return and refund.

        1.5. The Company does not offer a right of return and refund to business customers (non-consumers).

        1.6. When the Company has accepted the Buyer`s request to return the purchase, the Company will send the Buyer a specific Return Goods Form. The Buyer should fill it and send it back to the Company together with the photo of the speedometer proving that the product was not in use.

         

        2. Product refund terms

        2.1. The Buyer may request a refund within 7(seven) calendar days from the date of order, and the Company will issue a 100% refund.

        2.2. If the refund is requested after 7(seven) calendar days from the date of order and before the shipping date, the Company returns the money to the Buyer in the amount of the payment made minus the minimum initial fees in the amount of 10% of the purchased product cost.

        2.3. If the Buyer requests a return after the shipping date and within 14 days after receiving the product, the Company issues the refund to the Buyer in the amount of payment made minus the initial fees in the amount of 20% of the purchased product cost.

        2.4. If the Buyer requests a refund before the shipping date, the refund is made within 30 days from the date when the Buyer submitted the Return Goods Form.

        2.5. If the Buyer requests a return after the shipping date, the refund is made within 30 days from the product evaluation by the Company.

        2.6. The Company issues the refund in the currency of the Сompany's location (USD), all risks related to the exchange rate differences as well as bank or payment system commissions for the transfer of funds remain on the Buyer's side.

        3. Return policy

        3.1. The Buyer must send the product back to the Company no later than 14 days after the Buyer has informed the Company about the cancelation of the purchase and requested a refund. During this period, the Buyer should maintain adequate storage conditions of the product and charge the battery, not allowing the charge to drop below 40%.

        3.2. Before packaging and sending the product, the Buyer should fully charge (100%) the battery. The product must be packed in the original box and with the actual protection material. The product

        should be free from dirt, dust - you may test ride a bike, for example, but if the product has marks, damages, or other indications of use or damage caused by the return shipping, the Company has the right to deduct these costs from the refund. Please make sure the bike is fully protected.

        3.3. The Buyer must pay the full shipping costs of returning the product. The Buyer is responsible for the returned product being packaged securely. The Buyer bears the risk of the product from the time of delivery of the product to the Buyer and till the product is returned to the Company.

        Please ensure! The service you use should cover the value of the goods in the parcel. If not, the Company recommends insuring any return shipment for loss and damages.

        3.4. Because of their nature, certain products cannot be returned by standard post. This applies, for example, to the battery. When returning bikes and batteries, the Company recommends using the original packaging, which is customized to avoid damaging these products.

        3.5. The product is considered to be returned if the acceptance was confirmed in writing by Company’s dealers or representative office.

        4. Goods return shipment location

        4.1. In case the return and refund are requested, the Buyer should timely deliver the product (electric bike) to the dealer or representative office nominated by the Company.

         

        5. The condition of the product when the Buyer returns it

        5.1. The goods must be returned in original packaging with all warranty cards, manuals, and accessories. It is Buyer`s responsibility to ensure that the product is returned to the Company in a safe and secure manner. The Company suggests that Buyer uses a recorded postal/courier service.

        5.2. The Buyer is responsible for any diminished value of the product resulting from the handling of the product, except for the handling, which is necessary to establish the nature, characteristics, and functioning of the product. In other words – the Buyer can test the product in the same way as if the Buyer tested it in a physical store, but the Buyer is not entitled to put it into actual use.

        5.3. If the product has been tested in excess of what is described above, the Company considers it as a used product, which means that if withdrawing from the purchase, the Buyer can only get part of, or none of, the price refunded, depending on the commercial value of the product.

        5.4. The Company recommends returning the product in the original packaging. If the original packaging is missing, it may result in a depreciation of the item value. Specifically, when returning bikes and batteries are in non-original packaging, there is a greater risk that the bike parts will be damaged and/or impaired.

        6. Goods inspection and evaluation

        6.1 Upon receipt of a returned product within the 7-day period, the Company will inspect the condition of the returned product.

        6.2 Based on returned product’s inspection and the evaluation of possible resale value, the Company will calculate any loss of value of the returned product within 7(seven) days after return. Any such loss of value will be deducted from the refund amount.

        6.3 Within the 30-day period after product evaluation, the Company will proceed with a refund.

         

        This Return & Refund policy applies only to the purchases which were made after November 5, 2021. The purchases which were made between September 20, 2020, and November 5, 2021, are governed by the Return Policy №2. The purchases which were made before September 20, 2020, are governed by our Return Policy №1.

        Effective Date: November 5, 2021

      • Dirwin
      • Dirwin Bike Returns are FREE within 15 days from delivery only in the U.S

        For returns from Canada, we charge $100 USD for the shipping and additional 25% restocking fee of the total price of the order.

        Requirements for Return Procedure

        1. You are applicable to free return if the Product is not defective or damaged. To start the return procedure please contact Dirwin at support@dirwinbike.com within 15 days. After 15 have passed from receiving the delivery Dirwin does not accept Returns.
        2. To qualify for the Return the bike should have been driven less than 10 miles which must be proven by the LCD screen mileage counter. 
        3. The Bike must be in good-as-new condition. No scratches, wear, dirt, odor, or other signs of use. All items received by the customer must be in the original Dirwin packaging.
        4. Written Approval Prior to the Return from Dirwin is required. Any unauthorized returns are not accepted. Returning a Bike without Dirwin’s prior consent means risking losing the bike. If you accidentally sent the Bike to us without consent you must bear the shipping fee to get it returned to you.

        If these conditions are not met Dirwin bike will not accept returns but you will of course be able to enjoy our 24-month Hassle-free Warranty.

        Note that the Free return only includes the Bike other products such as Accessories, Special orders, Gift items or Used items sold by Dirwin are not covered by the Free Return Policy.

        Shipping procedure

        For Accepted Returns, Dirwin will provide you the authorization and shipping labels. Please Ship the bike only after receiving these details from Dirwin. After Shipping a return please provide us with the Tracking-number of the delivery.

        Upon Receiving your return Dirwin will organize a return or refund the purchase amount to you within 2 Business days. If you do not receive the return after 2 days from approval please check your bank and credit card accounts since it might take some time before the refund shows on your account. If after checking your account you don’t see the return please contact us at sales@dirwinbike.com and we will be glad to help solve the issue.

      • ECOTRIC
      • Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).

      • Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

      • Ship-back charge:

             a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

             b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)

      • The returned unit must be in like-new condition, include all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 

      • Returned units are subject to a 20% of inspection and restocking fee from the original price.

      • The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

      • If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.

      • EUNORAU
      • We accept a return on products. Customers have the right to apply for return within 7 days after the receipt. To be eligible for a return, customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, We will refuse a refund. If the returned products are in original condition according to Clause, We will agree to refund the paid amount.

      • Refunds (if applicable)
        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      • GreenBike Electric
      • You can return your purchased item for a period of 14 days from the date of your purchase. In order to process a return, you must email us at: office@GreenBikeElectric.com. You are solely responsible for returning the item to Green Bike – Electric Motion LLC  at the mutually agreed upon return location determined when you process the return. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike – Electric Motion LLC’s receipt of the item. Green Bike – Electric Motion  will not issue a credit until it is in possession of the returned item.

        Green Bike – Electric Motion LLC will charge a client an additional 15% in case the return item is damaged by the client’s use and/or is not in the original package.

        Refunds will be issued within 2-3 weeks of the company’s receipt of the returned item. Most refunds are fully refunded within 5 days after we receive and process the client’s return.

        If the order arrives damaged/missing items, you have a 48 hours period to send us pictures and contact us for returns. Once that time period is over, we cannot be held responsible.

      • HAIDONG
      • In rare cases, the items we send will be damaged during transportation. In this case, please contact sales@hd-ebike.com and provide us with photo or video proof. We will actively solve the problems for you.

        Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.

        The above explanation of the warranty policy belongs to Haidong. If you have any questions about this warranty policy, please send an email to sales@hd-ebike.com.

      • HJM e-bikes are of high quality and helpful for your daily life. We offers trial ride for any e-bike risk-free for up to 30 days or 10-miles. Simply contact us to return your bike within 30 calender days of receiving and pay shipping back to our warehouse. HJM will refund the full amount deducting applicable shipping fees.
      • If the HJM e-bike you purchased does not meet or exceed your expectations, contact our customer service to see if you are eligible for a return. We only authorize the return if you are within 30 calender days of receiving and the e-bike has less than 10-miles on its digital odometer, is still in “new” condition, and is packaged in its original materials and box with all components included.
      • HJM identifies “new condition” as the e-bike must be completely free from damage, dirt, dust, scratches, fragrances, etc. and have less than 10-miles on the odometer. 

        1. Return & Refund process

        If you would like to apply for a return and refund, please contact us within 30 calendar days of receiving your product(s).

        Contact HJM supportat support@hjmbike.com using the email you registered on our website to apply for a return and refund, providing the following information:

          1) Order Number;
          2) Registered Email;
          3) Return Product Name & Quantity;
          4) Return Reason;
          5) Dated images or Videos of Products and Intact Packaging.

        After receiving our Return & Refund Service confirmation, ship the item in original package with a carrier that provides tracking number within 7 calendar days.

        Once the returned item passed inspection, the return will be processed deducting the applicable fees within 1-2 business days.

        2. Return & Refund Service will not be provided where:

        • Return the package back to HJM without authorization by HJM;
        • Beyond 30 calendars days of receiving the product.
        • A product sent to HJM for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
        • A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
        • Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
        • Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
        • Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
        • A product is not delivered to HJM within 7 calendar days after Return & Refund Service confirmation is sent from HJM.
        • Other circumstances stated in this policy.

        3. Refund Time

        Refunds will be processed to your original account with which you made payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

      • Leafy Bikes
      • We offer full refunds on unused merchandise up to 14 days after the purchase date.

        LEAFY BIKES reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund or credit note.

        Warranty Of Faulty Items:

        If you have a faulty item that you would like refunded, repaired or replaced, we will facilitate this for you through the manufacturer or supplier provided it meets conditions of warranty. Depending on what you have purchased, and the nature of the fault, we will advise you the next course of action. Please note some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed as the issue progresses.

         

        Please note:

        • LEAFY BIKES, LLC will not be held responsible if there is a delay in delivery.
        • Customers will be responsible for the return shipping and handling charges.
        • You need to send the original or a copy of receipt with your order.
        • In the event that your product is lost in transit, LEAFY BIKES, LLC will not be held liable and therefore recommends that you send all returns via Registered Post.
        •  Please note that once the refund is processed by LEAFY BIKES, LLC, the time taken for the amount to show in your bank account is dependent on your financial institution.
      • Nakto
      • Return Policy

        • Return due to quality issues:
        Within 14 days: NAKTO will pay the shipping cost of the return. Customer do not need pay any restock fee.

        More than 14 days :

        14days ~ 2 months  customer will get 70 % refund
        3 ~ 4 months  customer will get 60 % refund
        5 ~ 6 months  customer will get 50 % refund
        Over 6 months No return
         
        • Returns due to non-quality issues with 14 days:
        1. Customer contacts the express company to return. We wouldn't make any return label.
        2. Customer brings the bike to our warehouse.(We suggest you are in CA).
        3. We make the return label. Customer needs bear the re-stock fee(100USD-300USD
        • Warranty range
                      1. Quality issues. Send you the free replacements with 1 year or bear                your repair cost directly to your original account only once.
                      2. Artificial damage will not be covered by 1 year warranty.
        • Return contact Email: naktousa@gmail.com
        • Contact number: (714)603-7547
        • Return address:1683 Sierra Madre Circle,Placentia,CA,92870 ,USA
        • No returns after 14 days of receiving with non-quality issues.
        • All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store,please contact the store seller. 
        • Return steps:1.Take a photo or video to show the bike quality problem. 2.Send those evidence to NAKTO service email : naktousa@gmail.com.3.They will provide you a return label for free.
      • Qualisports
      • No returns after 7 Days of receiving the Bike.

      • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it

      • Box must be sealed and unopened.

      • Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)

      • Rambo
      • If you are not satisfied with your Rambo Bikes Product, you may return the UNUSED item within 30 days from order date for a refund or replacement.

        To qualify for refund or replacement, unused products must be returned in their original packaging with all tags, stickers, and product accessories attached.

         

        Return Process:

        • Contact Rambo Bikes at 952-283-0777 to obtain an RA number.
        • Provide us with your order information and reason for the return.
        • Returns must include the issued RA Number on the box and will not be accepted without this number.
        • Then return your Unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
        • Non-defective returns will be charged a 20% restocking fee.
        • Returns without the complete original packaging will not be accepted.
          Shipping and handling is non-refundable except in the case of defective merchandise.
        • Shipping and insurance for returned merchandise must be pre-paid by the customer via UPS or FedEx.
        • Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.
         

        Please ship all return merchandise to the following address:

        Rambo Bikes
        Attn:Returns Dept
        RA# ________________
        21673 Cedar Ave S, Lakeville, MN 55044

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